WebNov 4, 2024 · Ask the customer what they think is the best solution to the problem. This creates the impression you’re on the customer’s side and allows you to implement their suggestions (or at least agree on a workable compromise). Let them vent: It’s human instinct to yell back when yelled at. WebFollow the three S’s when asking a question Your questions will be more effective if they are: Simple. Make them easy to understand; complex questions discourage customers to respond. Short. Make every question as short as possible and make sure that you don’t ask a lot of them; only one or two per message! Specific.
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5 Great Questions You Should Ask Your Customers
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